Perfume as a category is non-refundable.
RETURN/EXCHANGE IS ONLY APPLICABLE IF YOU RECEIVE A DAMAGED OR A WRONG PRODUCT.
Our policy last 48 hours of delivery of the product. After 48 hours of delivery, unfortunately, we can’t offer you a refund or exchange.
To start a return, you can contact us at contact@zesteq.com or WhatsApp us at 9910209995. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, SEALED and UNOPENED with proper accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.
Not liking the fragrance will not be considered a reason for return or exchange.
Unboxing video
We would need an unboxing video (video recorded from a phone while opening the package) to make you eligible to claim in case of a DAMAGED or MISSING ITEM.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received a wrong item, so that we can evaluate the issue and make it right.
Please Note: An amount of rupees 250/- will be deducted from the refund towards the refund charges (delivery and return courier charges).
Do I have to return the free gift when I return a damaged or wrong product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
