- We have the option for ‘Cash on Delivery’ for domestic orders only. We follow all safety protocols, along with our courier partners to ensure the package that reaches you is safe.
- If you are physically unavailable during the time of delivery, please suggest an alternative address or contact number of a reliable source at the time of order placement, for successful delivery.
- If a ‘COD’ order is returned to us due to your unavailability or any other reason, we will only reship the same order only if you convert it to a prepaid order, post-delivery failure.
- All claims for shortages (missing items) or damages must be reported to our customer service team within 48 hours of delivery. We request you to write to us at contact@zesteq.com within the aforementioned time frame. Zesteq will not be responsible for any claim raised with respect to damages or missing products post 48 hours of delivery.
- The shipping/billing address can’t be changed once the order is placed. No modifications can be made post the successful placement of orders. For further queries, you may get in touch with our Customer Care team on email at contact@zesteq.com or chat with us from Monday to Saturday, from 10:00 to 6:00 PM IST.
- If a ‘COD’ order is to be cancelled, please inform our customer service team by sending an email at Contact@zesteq.com with the order number on the same date that you placed the order.
- COD orders cannot be refunded in the original mode of payment. It can only be refunded in your bank account. Your email must contain your bank details ie, Your Bank account number, Name of bank account holder, Bank’s name, Bank’s IFSC Code and place of the bank branch.
